Terms & Conditions

1. Introduction

Welcome to Clustrix Tech Solutions Pvt. Ltd. (“Clustrix Tech”, “Clustrix”, “we”, “us” or “our”). These Terms & Conditions govern your access to and use of our website, https://clustrix.tech/, and the services we offer.

Clustrix Tech provides technology and digital services, including custom software development, website and mobile application development, cloud solutions, DevOps and automation, e-commerce solutions, UI/UX design, and related technology services.

By accessing our website or engaging our services, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the website.

2. Website Use

You agree to use this website only for lawful purposes. You must not:

• Use the website in violation of applicable laws or regulations.
• Attempt to gain unauthorized access to our systems, servers, databases, or accounts.
• Introduce malicious code, viruses, or other harmful technologies.
• Copy, reproduce, distribute, or exploit website content without authorization.
• Use our contact forms to submit false, misleading, abusive, or unlawful information.
• Interfere with the security, performance, or availability of the website.

We reserve the right to restrict access to the website where reasonably necessary to protect our services, users, or systems.

3. Our Services

The specific scope, features, deliverables, timelines, pricing, and support arrangements for any project will be determined through a written quotation, proposal, statement of work, or other mutually accepted agreement.

Services may include:

• Custom websites and web applications.
• Software and business management systems.
• Mobile applications and API integrations.
• Cloud infrastructure and deployment.
• E-commerce platforms and integrations.
• UI/UX design and digital product development.
• Maintenance, technical support, and related services.

Descriptions and examples on our website are provided for general informational purposes. Actual deliverables depend on the requirements and agreement for each project.

4. Quotations, Pricing and Payments

• All prices displayed on our website are indicative unless expressly confirmed in a written quotation or agreement.
• Prices may vary according to project complexity, features, integrations, infrastructure, and other requirements.
• Domain registration, hosting, third-party subscriptions, licences, paid APIs, and recurring maintenance are excluded unless specifically included in the agreed quotation.
• Payment milestones, advance payments, taxes, due dates, and any applicable late-payment consequences will be specified in the relevant agreement or invoice.
• We may suspend work or delivery where payments remain overdue, subject to the applicable agreement and law.
• Any additional features, revisions beyond the agreed scope, or change requests may require a revised quotation and timeline.
• A quotation does not constitute a binding commitment until accepted by both parties through the agreed process.

5. Project Delivery and Client Responsibilities

Clients agree to provide accurate project requirements, necessary content, credentials, approvals, and feedback in a timely manner.

Project timelines may be affected by delayed approvals, incomplete information, third-party services, scope changes, or circumstances outside our reasonable control.

Unless otherwise agreed in writing:

• Work will be delivered according to the approved project scope.
• Changes outside the agreed scope may incur additional charges.
• The client is responsible for ensuring that supplied content, branding, documents, and materials may lawfully be used.
• Client-side delays may result in corresponding delivery extensions.

Any testing, acceptance, handover, training, or post-delivery support arrangements will be governed by the relevant project agreement.

6. Revisions, Maintenance and Support

Revision limits, maintenance periods, service levels, response times, and support inclusions will be defined in the relevant quotation or agreement.

Free maintenance or support advertised for a particular package applies only to the scope expressly stated for that package. It does not automatically include new features, redesigns, additional integrations, third-party subscription charges, or extensive changes.

Ongoing maintenance may require a separate annual maintenance contract or other written arrangement.

7. Intellectual Property

Unless otherwise agreed in writing:

• Website text, visual assets, branding, design elements, and other materials owned by Clustrix Tech remain our intellectual property or that of our respective licensors.
• Clients retain ownership of materials and intellectual property they provide to us.
• Ownership and licensing of custom-developed software, source code, designs, documentation, and other project deliverables will be determined by the relevant project agreement.
• Third-party libraries, open-source software, fonts, APIs, and other licensed components remain subject to their respective licences and terms.
• Neither party may use the other party’s confidential materials, trademarks, or intellectual property beyond the permissions granted by law or the applicable agreement.

We will not treat payment for a project as automatically transferring every third-party licence or pre-existing component used in its development.

8. Third-Party Services

Our website and projects may use or link to third-party services, platforms, APIs, hosting providers, payment providers, analytics tools, or software libraries.

Such services are governed by their own terms, availability, and privacy policies. Unless expressly agreed otherwise, Clustrix Tech does not control third-party services and is not responsible for their independent actions, outages, policy changes, or charges.

9. Portfolio and Client References

Our website may display project descriptions, portfolio items, testimonials, client names, or logos to demonstrate our work.

Ownership of third-party trademarks remains with their respective owners. Any use of client materials or identification in our portfolio is subject to applicable permissions, contractual obligations, and law.

10. Confidentiality

Each party must take reasonable steps to protect confidential information received from the other party and use it only for the purposes for which it was disclosed.

Confidentiality obligations do not ordinarily apply to information that is publicly available without breach, already lawfully known, independently developed, or required to be disclosed by law.

Where appropriate, the parties may enter into a separate non-disclosure agreement.

11. Warranties and Disclaimers

We aim to provide reliable and professional services. However, except as expressly agreed in writing or required by applicable law, the website and its informational content are provided on an “as available” basis.

We do not guarantee uninterrupted website availability, error-free operation, specific search-engine rankings, a particular level of business growth, or compatibility with every third-party system.

Any project-specific warranties, defect correction periods, and service commitments will be set out in the applicable agreement.

Nothing in these Terms excludes any consumer or other legal rights that cannot lawfully be excluded.

12. Limitation of Liability

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect or consequential losses arising from the use of the website or a project, except where such exclusion is prohibited by law.

Any limitation on direct damages arising from a contracted project will be governed by the relevant written agreement and applicable law.

Nothing in these Terms limits liability where such limitation is prohibited by law, including liability that cannot legally be excluded or restricted.

13. Indemnity

To the extent permitted by law, you are responsible for claims or losses arising from your unlawful use of the website, your infringement of third-party rights, or your breach of these Terms.

Any indemnity relating to a contracted project will be subject to the applicable agreement and law.

14. Suspension and Termination

We may suspend or restrict access to the website where reasonably necessary because of security risks, unlawful activity, misuse, or a breach of these Terms.

Termination of a development or maintenance engagement, payment obligations, refunds, handover of deliverables, and continuing confidentiality obligations will be governed by the relevant project agreement and applicable law.

15. External Links

Our website may contain links to third-party websites. These links are provided for convenience and do not imply endorsement. We are not responsible for the content, availability, or practices of external websites.

16. Changes to These Terms

We may update these Terms & Conditions from time to time. The revised version will be published on this page with an updated revision date.

Changes to an existing client engagement will be governed by its contract and applicable law. Continued use of the website after publication of revised terms indicates acceptance only to the extent legally effective.

17. Governing Law and Disputes

These Terms are governed by the laws of India.

Disputes will be addressed in accordance with applicable law and any dispute-resolution provisions agreed in the relevant project contract. Subject to applicable law, courts of competent jurisdiction in West Bengal, India, will have jurisdiction.

18. Contact Information

For questions about these Terms & Conditions, please contact: